FAQ

Please read the following questions before to contact us.

ABOUT BOX@JAPON

Who we are
Box@Japon is a service from @Japon community.
We are located in Tokyo, in Japan and we want to make available to our customers any product from Japan.
But not only products, we want to offer many services so you can discover and enjoy many things about Japan and his great culture.
We will always listen to your comments and consider your remarks to improve and makes your experience with @Japon the best ever.
Our goal is to connect Japan with the rest of the World. We want to makes exchange with Japan as simple as possible.
Please follow us on Social Networks and/or subscribe to our Newsletter to follow our news and promotions.
Don't hesitate to contact us if you have any request or question.
Concept
The concept of surprise monthly boxes offers to subscribers to receive each month, at home, our selection of exclusive Japanese products.
We prepare every month for our subscribers an exclusive selection of the best products and we ship the boxes so you can receive it every month at the same period.
You can cancel or make a pause to your subscription any time you want.
What is in the Boxes?
The exact content will keep secret until the reception but, depending on your type of box, you will always have the same format of content.
For example : A drink, 10 sweet snacks, a fun Japanese item..."
We select carefully for you each products and we try our best to provide you quality products that will always surprise and please you.
In Japan there is a big variety of brand and product and many limited edition items so we want to share with you this patchwork of tasty craziness and fun specific to the country of raising sun.
What is your appeal point compare with other Japanese Box service that already exist on the market?
There is already many Japanese Box services with many fans and members, so why should you chose this new service?
We provide a generous selection and we care a lot about the quality of proposed products.
Moreover we distinguish ourselves from other services by providing a Box more "adult" that mix as well classical snacks than more traditional and quality Japanese products.
We are providing a generous selection and always care about quality of products.
Our team is mixed between Japanese and other country so it allow us to have an authentic approach but to understand each country taste when we select the products.
For example you will be able to try Japanese pastry or selection of great quality Japanese tea.
Our Boxes makes you discover the true savor from Japan.
Fun and surprise are guaranteed each month with the @Japon Boxes!
I really liked one product. Can I receive it again?
We offer to each Box a different content but depending on their popularity we may use some products again.
Surveys will be sent to check the popularity of our products so we can satisfy our customers as much as possible.
In addition products will be added sometimes to our online shop Shop@Japon and you may be able to buy them as much as you want.
Can I receive a free Box?
Yes! We do offer promotional boxes. You can either get free Boxes by referral/sponsorship system, either you can apply to become ou partner and being able to receive free Box that you can review on your channel/blog.
To receive a free Box by sponsorship you just have to refer 3 friends. By register you will be able to have a personal referral link that you can share.
Once we have 3 subscriber that used your referral code, you will receive one free Box.
So you can receive unlimited free Boxes as long as you keep on send us new customers.
To become our partner you have to apply here. We will consider your application regarding the content of your channel/blog and the number of your followers.
As it is limited, we are deeply sorry if we can't accept your request at one time, but you can still apply and try again later.
Another way to get free box is by following us and try one of our contest.

SUBSCRIPTION

Subscription commits me for how long? Is there any cancellation fees?
Subscription last for as long as you want to and you can unsubscribe anytime through your account control panel.
There is no commitment in the subscription.
I just subscribe, when will I receive my first Box ?
We ship the Boxes from Tokyo and we start to prepare them at the beginning of the month.
If for example you just subscribe for September Box, you will receive your Box in the middle of September.
The due date to subscribe to a Box is the end of the current month. If for example you Subscribe on the 1st of August your first Box will be the September one and will arrive in the middle of September.
It is impossible to give a precise date of reception because the deliveries may have big variations but it is mainly planned to arrive in the middle of the month.
Please note that some month are very crowded (May, August and December), the Boxes may arrived later than usual but no worry, it always arrives to their destination.
I unsubscribe after being withdrawn, will I receive my Box?
Even if you unsubscribe, since we received your payment, you will receive the current expected month Box as planned.
You won't be withdrawn anymore for next months and you won't receive Box anymore. You can subscribe back anytime you want of course.

PAYMENT

Is this website secure? Is there any risk when I proceed online payment?
Box@Japon is totally secure. Our websites are under HTTPS SSL, secured accordingly to international standard.
All purchases by Credit Card are using our certified system Stripe and PayPal. We don't stock any information about credit card on our server.
When will I be charged?
You gonna be charged the same day you proceed subscription. Your payment is renewed automatically each month at the same day. For example if you subscribe the 1st of August, your next payment will be the 1st of September.
Can I get refund if I unsubscribe too late after the date of the withdrawal?
In the particular case where you have forgotten to unsubscribe in time, it is possible to cancel your subscription by contacting us via the contact form.
You will be partially refunded and will not receive the Box.
Am I able to purchase one box, without subscribing?
Yes. You can try just one Box or offering one by choosing the "OFFER AS GIFT / JUST ONE BOX" option.

DELIVERY

How much is shipping fees
It is free! All you have to pay is Box's subscription price.
In which country do you ship?
We ship everywhere worldwide! If your country is not available yet please contact us.
When will I receive my Box?
We ship the Boxes from Tokyo and we start to prepare them at the beginning of the month.
If for example you just subscribe for September Box, you will receive your Box in the middle of September.
The due date to subscribe to a Box is the end of the current month. If for example you Subscribe on the 1st of August your first Box will be the September one and will arrive in the middle of September.
It is impossible to give a precise date of reception because the deliveries may have big variations but it is mainly planned to arrive in the middle of the month.
Please note that some month are very crowded (May, August and December), the Boxes may arrived later than usual but no worry, it always arrives to their destination.
Can I have a Tracking Number to know where is my Box?
Yes. Tracking is available as an option that you can chose when you you subscribe.
If you want to modify your subscription and add or remove tracking option please contact us.
I still have not received my Box, should I worry? What happens if the package is not received?
By default, the Box delivery method does not offer package tracking number (available as an option). But, if your shipping address is correct, you should receive your Box without any problem.
It is likely that your package is just a little late. But remember to check for any notices and contact your post office if the delay becomes too important.
Packages do not disappear and, in the very rare cases where they are returned to us, we will contact you as soon as we receive it and schedule a return after having investigate the reason for the non-distribution.

Contact Us

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